Frequently Asked Questions

Everything you need to know about shopping with M&P Online Limited.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, generally ranging from 7-14 business days. You will receive a tracking link via email once your order has been dispatched.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless they are faulty.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

M&P Online Limited accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your materials ethically sourced?

Quality and ethics are at the heart of M&P Online Limited. We work closely with our manufacturing partners to ensure fair labor practices and prioritize sustainable fabrics, such as organic cotton and recycled polyester, wherever possible.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our support team. After this window, the order will have entered our fulfillment cycle.